Jaton - Innovation Simplified

PC Product

Manufacturer warrants that all PC Products sold in United States are free from defects in material and workmanship for a period of one year from manufacturing date or from date of purchase. 

For Users that register product within 60 days of purchase Jaton will provide Two years warranty from manufacturing date or from date of purchase.  Some specific models may warrant for one year.  Products purchased second hand or from an auction site do not carry any warranty.  ( All Jaton Products Sold in U.S.A) Limited warranty applies only to the original purchaser of Jaton Product and is not transferable. This limited warranty does not apply if customer fail to Register Product, or over sixty (60) days from date of purchase (original invoice date).  Users MUST register product within 60 days of purchase (from original invoice date) to receive Two years warranty.  All products not registered within 60 days of purchase will receive a 1 year limited warranty from the purchase date (original invoice date), NO EXCEPTIONS.

This Limited Warranty does not cover any incompatibilities due to the user's computer, hardware, software or any related system configuration in which the Jaton Products interfaces.  Manufacturer does not guarantee the compatibility of the video cards with any hardware components, systems or software that’s available in the market.  If a product is deemed incompatible by Manufacturer tech support, the product in question is therefore not defective and thus no warranty will be provided.  It is the buyer’s sole responsibility to do their own research and determine if the products to be purchased are compatible to the hardware components, systems or software they intend to use with.  Proof of purchase will be required before any consideration by Manufacturer occurs.  If you find any damage or missing items, please contact your dealer (point-of-purchase) as soon as possible.

Jaton Corp. does not offer refund on products not purchased directly from Jaton Corp. Refund claims would need to be processed through the vendor that sold the product, congruent to their return policy.

Jaton Corp. reserves the right to claim for shipping fees along with a service charge from the customer for any incomplete or modified product that is returned and requires repair or replacement, or when the customer is not entitled to any coverage under this warranty.

Please register a user account first before registering a product.

RMA Policy / Procedure

• 1) ALL RMA REQUESTS must submit a copy of Proof of Purchase, Invoice or Purchase receipt to JR@Jaton.com or Fax to 510-933-8887. Without submitting a proof of purchase to Jaton Corp.  Jaton Corp. will not process your request.  All RMA returned item(s) will be repaired first. No exchanges or replacements are allowed if item(s) are repairable. No exceptions under any circumstances.
• 2) If returned item(s) are not repairable, then item(s) will be exchanged/ replaced with same or comparable item at Jaton Corp. discretion.
• 3) No Refunds are allowed under any circumstances.
• 4) A Return Merchandise Authorization (RMA) number issued by Jaton must accompany all returns, which can be obtained by contacting our RMA dept. or clicking the “RMA” button at the top of our Service web page. Items returned without a RMA # on the shipping box will be refused or rejected at Jaton’s discretion.
• 5) All RMA numbers are valid for 60 days from the date of issuance. RMA repair warranty for 90 days.
• 6) You must write your RMA# on the outside of the package. (If you do not write the RMA# on the outside of your package your product will be rejected at the time of delivery).
• 7) Attention your package to the RMA department. Do not attention your package to an RMA Representative, unless instructed otherwise.
• 8) Do NOT include any accessories such as manuals, software, clips, brackets, cables, adapters, converters, or your original box. If you send any of the above mentioned items they WILL NOT be returned or replaced.
• 9) Also to insure proper troubleshooting / testing, please include a brief description of the problem you are experiencing with your Jaton product, any troubleshooting steps you may have tried.
• 10) Please be sure to package return product very carefully to prevent damage during transit. Jaton is NOT responsible for losses or damages incurred due to shipping / improper packaging. We recommend two inches of padding all the way around your product itself. You MUST package your product in a box NOT in an envelope.
• 11) Physical damage is NOT covered under your Jaton warranty under ANY circumstances and automatically VOIDS your warranty on your product. This damage can include any shape or form of corner / edge damage, broken traces, broken port, and / or burns. If you do send a product in that have physical damage, you will be notified and the product will be either repaired / replaced for a fee or rejected to be returned to you at your expense.
• 12) Removal or alteration of a product's serial number or serial number sticker will automatically void your Jaton’s Return Policy and Warranty. Products that are returned to Jaton with a missing, damaged or altered serial number will be rejected, No Warranty Service will be provided and returned to you at your expense.
• 13) Returned items must match exactly on the RMA request form.  If returned items model or the serial numbers are not the same as approved on the RMA request form.  No warranty service will be provided and customer will have to provide shipping to have the item returned.
• 14) Shipping - If the RMA returned items match the RMA request form, Jaton Corp. will provide return shipping only to addresses inside the continental U.S. including Alaska and Hawaii.  If items received does not match the approved RMA request form then customer will have to provide shipping to have the cards returned.  U.S. shipping address customers are responsible for 1 way freight to Jaton Corp. Our standard return shipping to customer is UPS Ground or FedEx Ground. If customer address is outside of continental U.S. then customer will have to pay for all shipping charges to and from Jaton Corp.  NO COD or COLLECT shipping is allowed.  If customer wants faster return shipping, customer can either provide UPS/ Fedex account number or pay for desired return shipping fee. Jaton will not pay for upgrade of return shipping service under ANY circumstances. Customers are responsible for providing Jaton Corp. with an accurate, correct and complete return shipping address. If the shipping carrier can not deliver the RMA package and subsequently return it to Jaton Corp. due to wrong or incomplete shipping address provided by the customer, then the customer will need to pay the shipping fee or provide their own shipping service to return the RMA package to them. Packages left with Jaton Corp. over 120 days will be discarded.
• 15) VGA CARDS - MUST be accompanied with the fan/heatsink or in its original state, otherwise it will be rejected as physical damage.****
• 16) By requesting and sending the RMA items for warranty service, customers AGREE TO and AUTHORIZE Jaton Corp. the right to discard any items left with Jaton Corp. for more than 120 days (from the time Jaton Corp. received the RMA items). Jaton Corp. will not be held responsible for any RMA items after 120 days from receiving date.
• 17) Any missing items or shipping discrepancy between the RMA form and items returned to customer MUST be reported to Jaton Corp. within 48 hrs from time of package receipt. Jaton Corp. will not be responsible for any missing items or discrepancies after 48hrs.
• 18) DOA request must be submitted with a copy of Jaton Corporation Invoice that includes the serial number of the video card to request DOA. DOA requests without the Jaton Corp. Invoice will not be approved. Once the request has been approved for DOA, all accessories including video card and box must be returned to Jaton Corp. within 10 business days from day of RMA # issuance. Approved DOA request RMA # are only valid for 10 business days. If item received after the 10 business days, the RMA request will only be processed as a regular RMA service. Any missing accessories or box will void the DOA RMA service and can only be processed as regular RMA service.

RMA Procedure

• 1) Contact Jaton online RMA request for RMA service.
• 2) Complete the customer information and product information section. Incomplete information will cause delay or rejection of your request.
• 3) Jaton will issue an RMA # or reject your request based on the information provided. Incomplete, incorrect or missing information on Request Form will be rejected.
• 4) You can send in your defective item(s) once RMA# is issued. Any package returned without a RMA # on the shipping box will be refused or rejected. Any items returned that is not on the approved RMA # list will also be rejected.
• 5) RMA number is valid for 60 days from the date issued.
• 6) Ship only the defective item(s). Do not send any accessories or original packaging.
• 7) All returned item(s) must have serial number sticker. Missing or Removal of serial number sticker from returned item(s) will void warranty.
• 8) Please allow at least 10 working days to process your RMA item from the date Jaton receive your item. (This does not include transit time.)
• SHIP TO ADDRESS:
  
• Attn: RMA Dept, RMA# ________________
  
• JATON Corporation
  
• 47677 Lakeview Blvd, 
  
• Fremont, CA 94538