Recent Questions

  • Question:Why video disappear after Windows logo screen?
  • Answer:

    If you have a PCI card, you will need to...

    1) enter bios and make sure your primary video controller and/or initial display is set to PCI.

    2) If you have an onboard video you will need to enter Windows with onboard video or before installation of PCI card, need to go to Device Manager>Display Adapter>right click on the onboard video and select Disable

  • Date: 2009-10-19
  • Question:What is the best way to disable onboard (intergrated) video adapter?
  • Answer:For most of Dell, HP and Gateway systems, you may try to boot to motherboard BIOS setup with F1, F2, F10, "delete" or other function keys.  If you do not know what keys to press to enter setup then please contact your system manufacturer.  Once get to BIOS/CMOS, you will look for Primary Video Configuration or Initial Display - select the primary display for your device (if you have Jaton's "PCI" graphic card, you will select  the primary video as "PCI").  If the options are "onboard" and "auto", please select "auto". Save and exit. Press "F8" key to boot to save mode. Once you get in save mode-go to device manager-display properties-you will disable the onboard video via device manager. Restart system and boot to normal Windows. You will install a proper driver from the software and document cd, which come with the box. It should work after the driver install.
  • Date: 2009-10-28
  • Question:Windows can not load, it reboots at Windows logo screen
  • Answer:If you try adding PCI video cards to an ALL-IN-ONE mainboard (with video port built in already), then you have to disable the onboard video port first.  1) Disable in Bios, change Initial display (Primary Video Controller) to PCI.  2) Change in Windows Device Manager > Display Adapter, right click on the onboard and select disable.
  • Date: 2010-03-15
  • Question:How to setup multiple display?
  • Answer:

    Starting the NVIDIA Control Panel

    1) Launch the NVIDIA Control Panel:

    Under Windows XP:

    • Right click the Windows desktop, then click NVIDIA Control Panel from the context menu, or

    • From the Windows Start menu, select Control Panel, then in

    the Control Panel window, double click the NVIDIA Control Panel icon.

    Under Windows Vista/Windows 7:

    • Right click the Windows desktop, then click NVIDIA Control Panel from the context menu, or

    a) Click the Start icon, then from the Start menu click Control Panel.

    b) From the Classic View of the Windows Vista Control Panel, click the NVIDIA Control Panel icon or from the Control Panel Home view of the Windows Vista Control Panel, click Additional Options and then click NVIDIA Control Panel from the Additional Options Page.

    The groups that appear in the Select a Task pane depend on the NVIDIA hardware software is installed on your system. For example, the Mobile group is not available on desktop systems.

    2) From the navigation tree in the Select a Task pane, click one of the links to open a specific task page.

    Each group in the navigation tree lists different tasks that you can accomplish, and each task page provides instructions on how to accomplish what you want. Move the cursor over listed options to see a description and typical usage scenario for that option.

    3) Select Set Up Multiple Display

    4) Check the box of the display you want to use Dual View and hit Apply. 


  • Date: 2010-08-12
  • Question:What if I got no video signal (blank screen) through boot up?
  • Answer:
    • Clean the golden fingers of Jaton video card with an eraser and plug it back to the slot again.
    • Make sure your Jaton video card is properly inserted into the slot.  Gently press the card into the slot.  Check to make sure the card is seated correctly inside the slot.
    • Check if the monitor cable is securely connected with the video card connector.
  • Date: 2011-05-19